I’ve been super busy for the past few days tweaking and preparing my plans and getting ready for three full days of training at NICE. Monday morning, the technical writing team was working in Word and Framemaker in the same old fashioned way they have been since 1998! But come Thursday afternoon, when our training session is complete, they will be creating modular content in their very own Author-it CMS.
Training and moving a big team of writers is a challenge, but when people walk in the door with good attitudes and ready to learn, lots of good things happen. I am excited for everything we achieved today and am proud to be part of helping this fantastic team move forward into the 21st century.
The dynamics of training a team from one company, where three different authoring tools are currently deployed, is interesting. And even though some people work in the same building with other writers, some had never met each other before they walked in the door today. In just a few short hours, I began to see a shift from ten largely independent content herders into a team of fearless knowledge managers. Understanding the power of your content when shared is truly inspiring.
If you have not taken the time to learn something new this year, I urge you to try it. Find a course (online or human) or teach yourself a new writing concept, tool, method or whatever else interests you. But never stop aiming for better. Having the chance to apply a new skill makes the workday a lot more enjoyable and always enables you to do things faster/smarter/better than before.
Blogging has taken a back seat to training, but just for the next few days. See you next week! Happy Single-Sourcing Wednesday!
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